Training and support

Community ODM is implemented within your organisation and supported thereafter through a combination of services of technical support from The Gallery Partnership Ltd and CCI expertise from CCWorks Ltd.

Once the contract is signed, The Gallery Partnership and CCWorks Ltd will work with your company to create the types of fields and forms that you will need for data collection and reporting for your Community ODM.

The Gallery Partnership and CCWorks Ltd will advise on implementing, expanding and re-launching your database, taking the organisational, stakeholders and the end users needs into account.

With our breadth of commercial and operational experience and technical skills we can quickly grasp your key operational requirements and translate this into pragmatic and understandable strategies.

The Gallery Partnership Ltd also provides ongoing support and service via email and telephone support 9:00am – 5:30pm Monday to Friday.

Workshops
Workshops are interactive, engaging and informative. The intention is to brainstorm, discuss and collectively agree how to proceed, for example, sharing or restricting information, data capture requirements and how to ensure your users engage in the system.

Training
Our training courses are tailored to meet the specific needs of each organisation. Whilst following a structured format, the courses are flexible to respond to the priorities of each user group.

One to three non-technical people from your organisation are trained to administer the system which Gallery has built for you. Thereafter your chosen system administrators can create, manage, organise, update and control data capture and reporting fields and screens themselves to reflect the changing needs of your organisation.

Support
Once system administrators are trained and using the software, they have access to support to ensure they are making the most of the application.

System administrators will also have access to a Community ODM User Group to enable the sharing of knowledge.

CCWorks Ltd is a specialist CCI consultancy and developed Community ODM with The Gallery Partnership. CCWorks Ltd offers comprehensive end-to-end servicing for companies who wish to outsource the administration and other support services. These services include:

  • Coordination between your payroll department, payroll givers and payroll giving agency
  • Management of the matched giving process through to payment
  • E-mail and/or telephone helpline for employees
  • Regular report production
  • Reconfiguration of Community ODM as instructed
  • Updating/cleaning of data as instructed
  • Sourcing and inputting of bespoke volunteering opportunities
  • Team challenge sourcing and coordination

CCWorks Ltd corporate clients include Pfizer, Tesco, Alliance Boots, Royal Mail, MGPA and Prudential.

"It’s useful to have all the necessary information on one site. It is quick and easy for Santander staff to search for projects, with drop-down menus for further details. It is simple for the Santander administrator to track how many people have reserved and completed the volunteering projects. You can also upload photos of the completed projects, and the feedback forms allow Santander to report on the activities that have been completed "
Sheralee Morris, Community Relations Senior Manager
, Santander
"I would definitely recommend CCWorks. I am delighted with the service and their extensive experience of running volunteering programmes "
Sheralee Morris, Community Relations Senior Manager
, Santander